2026 / 2027

Meet the Team

The Steering Committee and Executive Committee volunteering their time to lead CCAS and the Singapore contact centre & CX community.

Steering Committee
Kenneth Chong

Chairman

Kenneth Chong

Director Product Marketing
Microsoft Singapore Pte Ltd

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Shirin Anne Wan

Vice-Chairman

Shirin Anne Wan

VP, Customer Success APJ
Zscaler

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Jonathan Mondon

Honorary Treasurer

Jonathan Mondon

Head of Enterprise
Activeo Singapore Pte Ltd

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Vivien Ong

Honorary Secretary

Vivien Ong

Director
uSpark Solutions

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Executive Committee
Bernard Yeo

Bernard Yeo

Director, Technical Success
Zscaler

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Elliot Ang

Elliot Ang

Senior Manager
TDCX

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Raymond Tan

Raymond Tan

Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore

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Tan Jin Haw

Tan Jin Haw

Programme Chair
Republic Polytechnic

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Yvonne Low

Yvonne Low

Director, Contact Centre Operations and Planning, ServiceSG
Public Service Division, Prime Minister's Office

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Tammy Wong

Tammy Wong

Chief Operating Officer
CXC Data

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Alison Yuen

Alison Yuen

Head of Marketing, Asia
Verint

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