CCAS WEBINAR · 21 AUGUST
From Firefighting to Growth
Join us on 21 August as we explore how Customer Success and Technical Account Management are reshaping customer experience — from reactive, break-fix support to a proactive growth engine.
Our featured speaker, Keiji Harakawa, Director of Customer Solutions & Success (APAC) at Chainalysis, brings experience leading Customer Success, technical services and premium support at Salesforce, Symantec and SecurityScorecard.
The session will cover shifting the organisational mindset from break-fix to long-term value creation, how TAMs and CS professionals anticipate risks before they impact the business, and concrete strategies to move from a reactive cost-centre to a proactive growth engine.
Contact Secretariat to Register